Terms of service
- This Policy was last reviewed and updated on: 17/11/22
These terms and conditions (the “Terms and Conditions”) govern the use of The Floral Decorator (the “Site). The Site is owned and operated by The Floral Decorator. This Site is an ecommerce website. By browsing, accessing, using the Site or ordering a product (“Order”), you agree to be legally bound by these Terms.
Intellectual Property
All content published and made available on our Site is the property of The Floral Decorator and the Sites creators. This includes but is not limited to images, text, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Goods
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. You agree to purchase goods from our Site at your own risk.
Orders
When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.
Once you select a product that you wish to Order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay including Goods and Services Tax (“GST”) and any other charges, including any charges you are liable to have the products delivered to the address provided by you (“Delivery Fees”). Unless otherwise stated all charges are in Australian dollars.
You must pay for the Order in full at the time of ordering by one of the payment methods we accept on the Site. You must be fully entitled to use the payment method used for purchases. The payment method must have sufficient funds, credit or other payment facilities to cover the purchase. We are not responsible for the decisions of payment providers to allow you to use their service, or provide any warranties or assurances about them. If a particular service is not available to you, you should use another valid payment method. You may elect to store your payment methods to your Account for future purchases.
By making an Order, you expressly authorise us, before accepting your Order, to perform credit and security checks and, where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorisation, to conduct loss minimisation and anti-fraud measures and to authorise individual purchase transactions.
If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact flowers@thefloraldecorator.com.au immediately, although please note we cannot guarantee that we will be able to amend your Order in accordance with your instructions and that fees may be applicable to process a change.
When you place an Order, you will receive from us an Order confirmation by email. This email will only be an acknowledgement that we have received your Order and will not constitute acceptance of your Order. A contract between us for the purchase of the goods (“Contract”) will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to you until we have accepted your Order.
Delivery
We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the time indicated by us at the time of your Order, but we can’t absolutely guarantee firm Delivery dates or times.
We will try to let you know if we expect to be unable to meet our estimated Delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed Delivery.
We will aim to leave the Order at the address advised by you at the time of purchase. You must ensure that you are able to take Delivery of the product without undue delay and at any time reasonably specified by us.
Our delivery partners may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address, or have delivery re-routed to a collection point. Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.
Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
Refunds and Returns
We hope you are satisfied with your Order; The Floral Decorator takes great care to create beautiful arrangements for all our customers and we take pride in the quality and freshness of our products. However, due to the fresh nature of our products, we do not offer returns or refunds.
There are many variables that will affect the longevity of our product for example, the indoor environment (e.g. air conditioning and heating) and external weather conditions (such as extreme heat). Once our product is dispatched for delivery or collected from the store, environmental factors that may contribute to the product lifespan are out of our control.
If you are not satisfied with your arrangement, please contact us at: flowers@thefloraldecorator.com.au.
Gift Cards
eGift cards are treated as cash and cannot be replaced if lost or stolen.
eGift Cards may only be used for purchases online at thefloraldecorator.com.au and cannot be returned or exchanged for cash.
eGift Cards cannot be on-sold to third parties, unless with the prior written consent of The Floral Decorator.
The Floral Decorator eGift Cards in AUD currency cannot be redeemed outside of Australia.
The funds available can be verified on request.
No change is given and any balance that remains on the card can be used in whole or part against future purchases at The Floral Decorator.
eGift Cards expire 3 years after purchase.
Any balance that remains on the eGift Card after expiry will not be available for use, except as required by law.